Terms and Conditions of Sale

Last updated: June 1, 2026

These Terms and Conditions of Sale (the “Terms”) govern all contractual relationships between Margaux & Co and any consumer customer purchasing a product through margauxandco.com (the “Website”). By placing an order through the Website, you acknowledge that you have read, understood, and accepted these Terms.

Article 1 — Purpose

These Terms define the rights and obligations of the parties in connection with the online sale by Margaux & Co of products offered on the Website to consumers located in the United States.

They apply to all orders placed through the Website, unless otherwise expressly agreed in writing by Margaux & Co.

Article 2 — Seller Information

Margaux & Co

Email: bonjour@margauxandco.com

For additional legal information, including the legal structure of the business and other company details, please refer to our Legal Notice, available through the Website footer.

Article 3 — Products

The products offered for sale on the Website include The Family Folder, a digital organizational product designed to help families organize and manage important household and family information.

The essential characteristics of each product, including its contents, features, format, and any applicable usage instructions, are described on the relevant product page.

Product images, previews, illustrations, and other visual materials are provided for illustrative purposes. While we make reasonable efforts to accurately represent our products, minor differences may exist between promotional materials and the final product.

Products are offered subject to availability and, where applicable, the availability of digital access or delivery systems.

Article 4 — Prices

Prices are displayed in U.S. dollars (USD) unless otherwise stated on the Website.

The total price applicable to your order, including any applicable taxes or additional fees, will be displayed before you complete your purchase.

Shipping fees, where applicable, are calculated and displayed at checkout. Free shipping is available on eligible orders of $60 or more, as indicated on the Website.

Margaux & Co reserves the right to modify its prices at any time. Products will be charged based on the price displayed at the time the order is placed, subject to availability.

Promotional offers are valid only for the period and under the conditions indicated on the Website. Promotional codes cannot be combined unless expressly stated otherwise.

Article 5 — Orders

An order is placed through the following steps:

• Cart: selection of the product and quantity;

• Information: entry of your billing and delivery information;

• Payment: confirmation and secure payment.

Before completing your order, you will have the opportunity to review the details of your order, the total price, and correct any errors.

Submitting an order constitutes your acceptance of these Terms, the applicable price, and the characteristics and quantity of the products ordered.

You will receive an order confirmation email after your order has been successfully placed.

Margaux & Co reserves the right to refuse or cancel an order for a legitimate reason, including suspected fraud, a previous unresolved dispute with the customer, or an obvious error relating to the price or order.

Article 6 — Payment

Payment is made online at the time the order is placed using the payment methods available at checkout, which may include:

• Credit and debit cards: including Visa and Mastercard, processed through our payment provider;

• Digital wallets: such as Apple Pay and Google Pay, where available;

• Installment payment options: where available and subject to eligibility and the terms of the applicable payment provider.

All payment transactions are processed through secure payment systems.

Margaux & Co does not store your complete payment card details. Payment information is processed by authorized payment service providers in accordance with applicable security standards.

An order will only be considered confirmed once payment has been successfully authorized. If payment is declined, the order may be automatically canceled.

Article 7 — Shipping and Delivery

Delivery area: United States.

Processing time: Orders are generally prepared and shipped within 2 business days after payment confirmation.

Estimated delivery time: Approximately 5 to 10 business days after shipment, depending on the delivery address and shipping method selected.

Shipping fees: Shipping is free on eligible orders of $60 or more. For orders below this amount, applicable shipping fees will be displayed at checkout.

Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Delivery times are estimates and may vary due to high-volume periods, weather conditions, carrier delays, customs processing, or other circumstances beyond our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at bonjour@margauxandco.com with your order number.

Article 8 — Returns and Refunds

Our return and refund policy is described in our Return Policy, available through the Website footer.

Unless otherwise stated on the Website, eligible returns must comply with the conditions and time limits set out in our Return Policy.

For eligible returns, please contact bonjour@margauxandco.com with your order number and the reason for your request.

Refunds, when approved, will generally be issued to the original payment method used for the purchase.

Article 9 — Defective or Damaged Products

If you receive a product that is defective, damaged, or materially different from the product ordered, please contact us at bonjour@margauxandco.com as soon as possible after delivery.

Please include your order number and, where applicable, photographs or other information describing the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution in accordance with applicable law.

Article 10 — Customer Service

Email: bonjour@margauxandco.com

Customer service hours: Monday to Friday, 9 a.m. to 6 p.m. Paris time.

Typical response time: within 1 business day.

Article 11 — Personal Information

Personal information collected in connection with your order is processed in accordance with our Privacy Policy, available through the Website footer.

We use personal information as necessary to process and fulfill orders, provide customer service, communicate with customers, prevent fraud, and comply with applicable legal obligations.

We do not sell your personal information for monetary consideration.

For more information about how we collect, use, and protect personal information, please consult our Privacy Policy.

Article 12 — Intellectual Property

All elements of the Website and products, including text, photographs, videos, illustrations, logos, the “Margaux & Co” brand, graphic design, digital materials, and source code, are protected by applicable copyright, trademark, and other intellectual property laws.

They remain the property of Margaux & Co or its licensors and partners.

Any reproduction, distribution, modification, publication, or commercial use, in whole or in part, without prior written authorization is prohibited.

Article 13 — Force Majeure

Margaux & Co shall not be held responsible for any failure or delay in performing its contractual obligations caused by events beyond its reasonable control, including natural disasters, epidemics, armed conflicts, labor disputes, significant failures affecting suppliers or carriers, government restrictions, widespread communication network outages, or other similar events.

In the event of such circumstances, Margaux & Co will make reasonable efforts to inform affected customers and take appropriate steps to minimize the impact.

Article 14 — Consumer Protection

Nothing in these Terms is intended to limit or waive any rights or protections that cannot legally be waived under applicable U.S. federal or state law.

Consumers may have additional rights and remedies under the laws of the state in which they reside.

If you have a dispute or concern, we encourage you to contact our customer service team first so that we can attempt to resolve the matter directly.

Article 15 — Governing Law and Disputes

These Terms shall be interpreted in accordance with applicable law.

Any dispute relating to these Terms, an order, or a transaction with Margaux & Co shall be handled in accordance with applicable federal and state laws and the applicable jurisdiction rules.

Nothing in these Terms deprives consumers of any mandatory rights or protections available under the laws applicable to them.

Article 16 — Changes to These Terms

Margaux & Co reserves the right to modify these Terms at any time to reflect changes to the Website, the products or services offered, or applicable legal requirements.

The version of the Terms applicable to your order is the version in effect at the time your order is placed.

Margaux & Co — The Family Folder. Helping families organize and manage the information that matters most.