Shipping Policy

Last updated: June 2026

FREE shipping to the United States on orders over €60.

1. Processing Time

All orders placed with Margaux & Co are prepared and shipped within 2 business days from our warehouse in France.

Orders placed after 2 p.m. on Fridays, over the weekend, or on a public holiday will be shipped on the next business day.

2. Delivery Time

Please allow 5 to 10 business days between shipment and delivery within the United States.

Delivery times include carrier processing and delivery to your address.

Please note that delivery times may vary depending on the destination, customs processing, and unforeseen circumstances.

3. Shipping Carrier

We ship orders using reliable international shipping carriers selected according to the destination and the delivery service chosen.

A tracking number will be provided once your order has been shipped.

4. Shipping Costs

Shipping is free on all orders of €60 or more.

For orders under €60, shipping fees are calculated and displayed at checkout based on the delivery address and the selected shipping method.

There are no hidden shipping fees. The total shipping cost will be displayed before you complete your order.

5. Delivery Area

Margaux & Co currently ships to the United States.

We deliver to addresses within the United States, subject to the availability of the shipping services offered at checkout.

6. Order Tracking

Once your package has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number;

• A tracking link to monitor the progress of your shipment;

• An estimated delivery date.

Please check your “Promotions” or “Spam” folder if you do not receive your shipping confirmation within 48 hours of placing your order.

7. Delivery Delays

If your package has not arrived within 15 business days after shipment, please contact us immediately at bonjour@margauxandco.com with your order number.

We will investigate the shipment with the carrier and keep you informed until the matter is resolved.

Please note that delivery times may be extended due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

8. Lost or Damaged Packages

If your package is officially declared lost by the carrier or arrives significantly damaged, please contact us at bonjour@margauxandco.com with your order number and, where applicable, photos of the damaged package and products.

Depending on the circumstances, we may offer:

• A full refund of your order; or

• A free replacement shipment of the same products, subject to availability.

We will work with you to resolve the issue as quickly as possible.

9. Customs Duties and Import Taxes

For orders shipped to the United States, any customs duties, import taxes, or other fees imposed by local authorities may be the responsibility of the customer, unless otherwise stated at checkout.

These potential charges are not controlled by Margaux & Co and may vary depending on applicable local regulations.

10. Have a Question?

For any questions regarding your delivery, please contact us at bonjour@margauxandco.com.

We aim to respond within 1 business day.